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Digital Transformation of Change Management Tools with AI-Driven Solutions

launchpadlab.com

Business services

Information technology

Education

Challenges in Delivering Interactive and Scalable Change Management Solutions

Legacy tools (PDFs/spreadsheets) lacked interactivity and personalization, requiring a scalable platform integrated with Salesforce CRM to deliver dynamic content while maintaining consistency with Prosci's expertise. Needed to transform in-person training to digital format with enhanced engagement features.

About the Client

Global leader in change management providing training and tools to Fortune 100 companies

Objectives for Digital Transformation

Create a centralized digital hub for global change management resources
Develop AI-powered tools to enhance knowledge delivery and user engagement
Integrate all solutions with Salesforce CRM for 360-degree customer visibility
Enable multi-language support for international adoption
Improve customer retention through personalized learning experiences

Core System Functionalities

Research Hub with global search and AI-powered content summarization
Knowledge Hub with adaptive learning paths and certification tracking
Kaiya AI assistant aggregating proprietary content and research
Proxima project management tool with risk assessment and communication planning
Instructor Hub with standardized delivery materials
Prework tracking system integrated with Salesforce CRM

Technology Stack Requirements

Salesforce CRM integration

OpenAI API for AI capabilities

Cloud-native architecture

Microservices framework

Multi-language support infrastructure

System Integration Needs

Salesforce CRM for customer data synchronization
Payment gateways for certification programs
Third-party translation services
Analytics platforms for engagement metrics

Non-Functional Requirements

Support 10,000+ concurrent users globally
99.9% system uptime SLA
Role-based access control with enterprise security
Multi-language support for 8+ languages
Response time under 2 seconds for core operations

Expected Business Impact of Digital Transformation

Projected 2.5x increase in annual recurring revenue through enhanced digital offerings, 30% reduction in support costs via self-service tools, and 40% faster global market expansion through multi-language capabilities. Platform adoption expected to reach 15,000 users across 50+ countries within first year post-launch.