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Digital Transformation for Handicraft Retail: Omnichannel Ecommerce & Smart Inventory System
  1. case
  2. Digital Transformation for Handicraft Retail: Omnichannel Ecommerce & Smart Inventory System

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Digital Transformation for Handicraft Retail: Omnichannel Ecommerce & Smart Inventory System

theninehertz.com
Retail
eCommerce
Consumer products & services

Challenges in Traditional Retail Operations

Limited market reach due to physical store dependency, inefficient manual inventory tracking causing stockouts/overstock, and time-consuming manual order processing systems that hinder growth potential and operational efficiency.

About the Client

Established handicraft retailer specializing in handmade crafts, textiles, and artwork with a focus on local artisanship

Digital Expansion Goals

  • Expand customer reach beyond local markets through digital channels
  • Automate inventory management to optimize stock levels
  • Streamline order processing and customer communication workflows

Core System Capabilities

  • Multi-platform ecommerce application (web + mobile)
  • Real-time inventory tracking with automated replenishment alerts
  • Order lifecycle management dashboard
  • Customer communication automation tools
  • Sales analytics and reporting module

Technology Stack

React Native for mobile app development
Node.js backend with MongoDB database
Cloud-based IoT inventory sensors
AWS for cloud infrastructure

System Integrations

  • Payment gateway integration (Stripe/PayPal)
  • Shipping carrier APIs (FedEx/DHL)
  • CRM system (Salesforce integration)

Operational Requirements

  • 99.9% system uptime SLA
  • Scalable architecture for seasonal demand spikes
  • GDPR-compliant data security measures
  • Multi-language support for global customers

Expected Business Impact

Projected 200% increase in customer reach through digital channels, 40% reduction in inventory management costs, and 60% improvement in order processing efficiency leading to enhanced customer satisfaction scores and 25% revenue growth within first year.

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