This Case Shows Specific Expertise. Find the Companies with the Skills Your Project Demands!

You're viewing one of tens of thousands of real cases compiled on Many.dev. Each case demonstrates specific, tangible expertise.

But how do you find the company that possesses the exact skills and experience needed for your project? Forget generic filters!

Our unique AI system allows you to describe your project in your own words and instantly get a list of companies that have already successfully applied that precise expertise in similar projects.

Create a free account to unlock powerful AI-powered search and connect with companies whose expertise directly matches your project's requirements.

Digital Experience Enhancement Platform for Food & Beverage Industry

robosoftin.com

Food & Beverage

Retail

Logistics

Challenges in Digital Channel Optimization

Fragmented user experience across mobile and web platforms, inconsistent omnichannel integration, inefficient order management systems, and declining customer engagement metrics threatened market share in India's competitive quick-service restaurant sector.

About the Client

Leading multinational fast-food chain seeking to optimize digital customer engagement and order fulfillment

Strategic Business Goals

Establish digital platforms as primary ordering channels
Enhance cross-platform user experience consistency
Increase digital order volume by 40% within 12 months
Improve customer retention through personalized engagement

Core System Capabilities

Responsive cross-platform interface (iOS/Android/Web)
AI-driven personalized menu recommendations
Real-time order tracking with geolocation
Integrated payment gateway with multiple options
Loyalty program management system

Technology Stack Requirements

React Native

Node.js

AWS Cloud Services

GraphQL

System Integration Needs

Point-of-Sale (POS) systems
Third-party delivery APIs
Customer Relationship Management (CRM)
Payment gateways (UPI, credit cards, wallets)

Operational Constraints

99.99% system availability
Sub-200ms response time for critical transactions
PCI-DSS compliance
Horizontal scalability for 10x traffic spikes

Projected Business Outcomes

Anticipated 35% increase in digital order share, 25% reduction in customer acquisition costs, and 15% improvement in Net Promoter Score (NPS) through seamless omnichannel experience. Platform scalability expected to support 2M+ concurrent users during peak hours.