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Digital Customer Relationship Platform for Dental Technology

triare.net

Medical

Information technology

Business services

Challenges in Communication and Process Tracking

The client faced chaotic and time-consuming communication between labs and medical practices via phone calls, emails, and messengers, with no centralized tracking system. This hindered efficient order management and data collection for CRM integration.

About the Client

A dental technology company specializing in connecting labs with medical practices through innovative solutions.

Digitalization Goals

Develop a web portal to streamline lab-practice connections
Implement automated order placement and tracking systems
Enable CRM integration for usage data collection
Provide a competitive advantage through business process automation

Core System Functionalities

Smart order placement system with parameter-based lab assignment
Real-time communication tracking and notification system
CRM integration for 3D denture technology usage data
Dashboard for admin staff to monitor fulfillment times and pricing
Automated due date tracking and performance analytics

Technology Stack

Node.js

NestJS

PostgreSQL

ReactJS

AntDesign

System Integrations

CRM platforms
Medical equipment data interfaces

Performance and Security

Scalable architecture for growing partner networks
High-availability system with 99.9% uptime
GDPR-compliant data security measures
Responsive UI/UX for healthcare professionals

Expected Business Transformation

Implementation of the solution will reduce manual communication by 70%, improve order fulfillment tracking accuracy to 100%, and provide actionable business intelligence through integrated CRM data. This positions the client as a market leader in dental technology digitalization with enhanced operational efficiency.