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Digital Customer Experience Roadmap for Farm Fresh Rhode Island
  1. case
  2. Digital Customer Experience Roadmap for Farm Fresh Rhode Island

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Digital Customer Experience Roadmap for Farm Fresh Rhode Island

oomphinc.com
Non-profit
Agriculture
Environmental Services

Current Digital Platform Limitations

Farm Fresh RI's existing website suffers from an inflexible structure that struggles to accommodate growing content needs. Key pain points include accessibility gaps (e.g., insufficient color contrast, unclear navigation cues), fragmented user journeys to critical information (e.g., farmers' market details), and inconsistent content organization that pushes important resources below the fold. These issues hinder effective communication of their mission and programs.

About the Client

Non-profit organization dedicated to growing local food resources and promoting sustainability through farmers' markets, food access programs, and community engagement.

Key Project Goals

  • Enhance user experience through improved information architecture
  • Address accessibility barriers for diverse audiences
  • Streamline content organization to prioritize key resources
  • Create a scalable framework for future program additions
  • Provide actionable roadmap for iterative improvements

Core System Requirements

  • Responsive, accessible design compliant with WCAG standards
  • Content hierarchy optimization with 'above the fold' prioritization
  • Unified navigation system for program discovery
  • Admin-friendly content management tools
  • Cross-device consistent experience framework

Technology Stack

Content Management System (WordPress/Drupal)
Accessibility audit tools (SortSite)
User journey mapping software
Responsive front-end framework (React/Tailwind CSS)

System Integrations

  • Google Analytics 4
  • LinkedIn Marketing Solutions
  • YouTube API for video content
  • Cloudflare security services

Non-Functional Requirements

  • Page load speed under 3 seconds
  • WCAG 2.1 AA compliance
  • 99.9% uptime SLA
  • Mobile-first performance optimization
  • Content update latency under 2 hours

Expected Business Impact

Implementation of the roadmap is projected to increase user engagement by 40%, reduce bounce rates by 25%, and enable staff to independently update 80% of content without technical support. Improved accessibility will expand reach to underserved communities, while streamlined navigation is expected to boost participation in key programs like Bonus Bucks and Hope's Harvest by 30%.

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