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Rapid business expansion led to increased defect leakage, compromised customer experience during system updates, and integration challenges with newly acquired services. Existing QA processes couldn't keep pace with frequent requirement changes and the need for 24/7 lab operations support.
Leading provider of genetic diagnostic services specializing in hereditary disorder testing, offering diagnostics, reproductive health, and proactive health screenings through advanced genetic analysis
Implementation will enable 24/7 lab operations support, reduce manual testing efforts by 60%, and ensure high-quality releases through continuous testing. The solution will maintain clinical workflow integrity during rapid expansion while improving patient engagement through reliable service delivery.