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DevOps and IT Infrastructure Optimization for Manufacturing and Transportation Solutions

intechhouse.com

Manufacturing

Transportation

Energy & Natural Resources

Business Challenges in IT Resource Management

The client required immediate access to specialized IT personnel to maintain critical infrastructure while facing challenges with staff availability, seasonal absences, and high turnover rates among technical resources.

About the Client

Provider of train arrival information systems and electric vehicle charging infrastructure with pan-European operations

Strategic Infrastructure Support Goals

Ensure continuous availability of qualified DevOps and IT personnel
Maintain 99.9% uptime for critical IT infrastructure components
Implement proactive system monitoring and maintenance protocols
Provide customized technical training programs for staff development

Core Infrastructure Management Requirements

Network infrastructure management (routers/switches)
Server maintenance and virtualization support
Active Directory administration
End-user support services
Security system monitoring (ESET/Cisco)

Established Technology Stack

Cisco Networking

Fortinet Security

Active Directory

Dell Server Infrastructure

Ubiquiti Network Solutions

System Integration Requirements

Existing train information systems
EV charging station management platforms
Enterprise monitoring tools

Operational Excellence Criteria

SLA-driven response times
24/7 system availability
Data security compliance
Scalable resource allocation

Expected Business Outcomes

Optimized operational costs through reduced recruitment cycles, improved system reliability via proactive maintenance, and enhanced technical capabilities through knowledge transfer from specialized experts.