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Development of Unified Client Engagement and Compliance Platform for Heavy Industry Software Solutions

triare.net

Manufacturing

Energy & natural resources

Construction

Client Engagement and Compliance Challenges

The organization faces operational inefficiencies due to duplicated client request forms, inconsistent contact information across regions, and non-standardized GDPR cookie compliance processes. These issues lead to fragmented client communication, potential regulatory risks, and reduced user experience quality across their international operations.

About the Client

A multinational software development company specializing in heavy industry automation and digital transformation solutions

Strategic Project Goals

Consolidate multiple contact forms into a unified client engagement system
Standardize global contact information management across all regional offices
Implement centralized cookie consent management compliant with GDPR regulations
Enhance user experience through streamlined digital interactions

Core System Functionalities

Single-form client request interface with intelligent routing
Centralized contact information database with regional localization
Dynamic cookie consent banner with preference management
Multi-language support for international operations
Automated client follow-up workflow system

Technology Stack Requirements

React.js for front-end development

Node.js with Express framework

MongoDB for document storage

GDPR-compliant cookie management libraries

AWS cloud infrastructure

System Integration Needs

CRM system (Salesforce/HubSpot)
Google Analytics 4
Multi-language translation API
Email marketing platforms (Mailchimp)
Regional phone number validation services

Operational Requirements

99.9% system uptime SLA
Sub-200ms response time for form submissions
ISO 27001-certified security framework
Horizontal scalability for seasonal traffic spikes
WCAG 2.1 accessibility compliance

Expected Business Outcomes

Implementation will reduce client onboarding time by 40%, decrease compliance-related incidents by 75%, and improve lead conversion rates through enhanced user experience. The centralized system will enable 30% faster response times to client inquiries while maintaining strict regulatory compliance across all operating regions.