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Development of Transport Cost Estimation and Client Engagement Platform

triare.net

Logistics

Information technology

Business services

Operational Inefficiencies in Quote Generation

Manual cost estimation processes lead to delayed client responses, inconsistent pricing calculations, and poor user engagement through outdated website interfaces. Multiple form submissions required for different services create friction in client acquisition.

About the Client

International logistics provider offering freight, shipping, and supply chain management services across multiple continents

Digital Transformation Goals

Implement automated cost calculation system with single-form multi-service support
Create interactive client engagement interface with real-time updates
Centralize global contact management across all regional offices
Improve conversion rates through streamlined user experience

Core System Capabilities

Multi-conditional 5-question dynamic form with service type detection
Real-time cost calculation engine with configurable pricing rules
Multi-region contact routing system with office-specific follow-up workflows
Client progress tracking dashboard with status notifications
Cross-device responsive design for mobile/desktop compatibility

Technology Stack Requirements

React.js for front-end interface

Node.js with Express for backend services

MongoDB for contact data storage

AWS Lambda for calculation engine

GDPR-compliant cookie management framework

System Integration Needs

CRM system for contact management
Payment gateway for deposit collection
Google Maps API for route calculations
Multi-language translation service
Analytics platform for user behavior tracking

Operational Requirements

99.9% system availability with load balancing
Sub-200ms response time for form interactions
ISO 27001-compliant data security measures
Support for 10,000 concurrent users
WCAG 2.1 accessibility compliance

Expected Business Outcomes

Projected 40% reduction in quote response time, 25% increase in client conversion rates, and 60% improvement in cross-regional communication efficiency. Centralized system will reduce administrative overhead by 30% while supporting 200% growth in user volume.