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Toyota requires a streamlined solution for managing service appointments and warranty tracking across diverse vehicle models. Existing processes suffer from fragmented customer experiences, outdated warranty information, and inefficient scheduling workflows that fail to meet modern consumer expectations.
Global automotive manufacturer seeking digital transformation of vehicle service management processes
Implementation of this solution is expected to reduce service appointment scheduling time by 60%, increase warranty claim accuracy by 85%, and improve overall customer satisfaction scores by 40% through enhanced service accessibility and proactive maintenance management.