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Development of Telehealth Platform for Streamlined Doctor Appointments and Virtual Consultations

lionwood.software

Medical

Information technology

Telecommunications

Challenges in Traditional Healthcare Appointment Systems

During the 2019 pandemic, healthcare systems faced critical challenges with in-person appointment scheduling leading to long wait times, increased virus exposure risks, and inefficient doctor-patient coordination. Existing systems lacked digital integration for remote consultations, real-time schedule management, and patient-doctor communication, resulting in suboptimal healthcare delivery and resource utilization.

About the Client

Healthcare technology company specializing in digital solutions for medical institutions and telehealth services

Key Project Goals

Implement seamless online/offline appointment scheduling with calendar integration
Develop secure video consultation capabilities for remote healthcare delivery
Create automated appointment reminder notifications via push notifications
Establish comprehensive doctor profile management with reviews/ratings system
Optimize user interface accessibility for diverse age groups and technical proficiency levels
Enable clinic-doctor relationship management with role-based access controls

Core System Capabilities

Multi-role appointment scheduling system (patient, doctor, clinic admin, super admin)
Real-time video consultation interface with encryption
Interactive calendar with availability synchronization
Automated notification system for appointment reminders
Doctor profile management with credentials verification
Patient review and rating system with moderation capabilities
Clinic-doctor affiliation management dashboard

Technology Stack Requirements

.NET Core

Angular

MongoDB

Docker

System Integration Needs

Secure video conferencing API (WebRTC or equivalent)
Push notification service (Firebase Cloud Messaging or similar)
Payment gateway integration for consultation fees
Electronic Health Record (EHR) system interface

Performance and Security Requirements

HIPAA/GDPR-compliant data encryption and privacy controls
99.9% system availability with load balancing
Scalable architecture supporting 10,000+ concurrent video consultations
Sub-200ms latency for real-time communication features
Role-based access control with multi-factor authentication

Expected Business Outcomes

Implementation of this telehealth platform is projected to reduce in-person hospital visits by 60%, decrease appointment scheduling time by 75%, and improve doctor resource utilization by 40%. The system will enhance patient satisfaction through 24/7 access to healthcare services while maintaining compliance with medical data security standards, ultimately transforming traditional healthcare delivery into a modern, efficient digital ecosystem.