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Development of Self-Service Portal with Third-Party Integration for Global Energy Company

tridhyatech.com

Energy & natural resources

Business services

Modernizing Work Order Management and Enhancing Customer Self-Service

Global Energy Corporation faces challenges in streamlining its work order lifecycle, integrating with third-party maintenance modules, and providing adequate self-service options to its customers. Manual processes are inefficient, hindering productivity and impacting customer satisfaction. Lack of seamless integration leads to communication gaps and delays in resolving maintenance requests.

About the Client

A leading global energy company involved in oil and gas exploration, production, and distribution of various petroleum products and related services. Committed to sustainability and operational efficiency.

Project Objectives

Modernize the work order lifecycle through process automation.
Integrate a third-party maintenance module with a web portal.
Implement robust self-service capabilities for customers to manage their accounts and submit requests.
Improve operational efficiency and reduce turnaround times.
Enhance customer experience and satisfaction.

Functional Requirements

Work Order Management: Creation, assignment, tracking, and closure of work orders.
Third-Party System Integration: Seamless data exchange with the integrated maintenance module.
Self-Service Portal: Customer login, account management, request submission, status tracking, and knowledge base access.
Automated Workflows: Automated routing of work orders and notifications.
Reporting and Analytics: Real-time dashboards and reports on work order performance.

Preferred Technologies

Liferay DXP

Azure VM

PostgreSQL

Robotic Process Automation (RPA)

Required Integrations

Third-Party Maintenance Module API

Key Non-Functional Requirements

Scalability: Ability to handle a growing number of users and transactions.
Performance: Fast response times and efficient system performance.
Security: Secure access control and data protection.
Reliability: High availability and minimal downtime.

Estimated Business Impact

The implementation of this portal is expected to significantly improve productivity by automating manual processes and empowering customers with self-service capabilities. Integration with the third-party maintenance module will streamline operations and reduce communication errors. Overall, the project will lead to increased efficiency, reduced costs, improved customer satisfaction, and enhanced operational visibility.