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The client struggled with manual handling of high-volume customer requests, delayed shipping status updates, and inefficient ticket management processes. These issues led to operational bottlenecks, customer dissatisfaction, and increased support costs.
A multinational logistics and shipping company seeking to digitize operations and improve customer experience through automated order tracking and support systems.
The solution will reduce manual processing by 70%, decrease customer inquiry response time by 60%, and support 300% growth in shipment volume capacity. Real-time visibility will improve customer satisfaction scores by 40% while reducing operational overhead costs.