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Development of Scalable Omnichannel Self-Ordering Software for Grocery Retailers
  1. case
  2. Development of Scalable Omnichannel Self-Ordering Software for Grocery Retailers

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Development of Scalable Omnichannel Self-Ordering Software for Grocery Retailers

trigent.com
Retail
Food & Beverage
eCommerce

Challenges in Omnichannel Self-Ordering Systems

The client faced difficulties in developing software compatible with multiple kiosk form factors, integrating diverse printer hardware, and maintaining defect-free rapid updates. Ensuring zero downtime was critical to prevent revenue loss and customer dissatisfaction during peak hours.

About the Client

Provider of omnichannel self-service solutions for grocery supermarkets, offering integrated hardware and software systems to manage in-store ordering and queue management.

Key Project Goals

  • Build robust, user-friendly kiosk software with minimal touchpoints for diverse demographics
  • Ensure seamless integration with printer hardware, ticket dispensers, and queue management systems
  • Implement accurate wait-time prediction algorithms for efficient queue management
  • Enable cross-selling and upselling opportunities through enhanced software features

Core Functionalities and Features

  • Responsive UI/UX design for varying kiosk sizes
  • Hardware integration with printers and ticket dispensers
  • Real-time queue management and wait-time prediction
  • Loyalty program modules and purchase analytics
  • Cloud-based architecture for scalability

Technology Stack and Methodology

Cloud infrastructure (AWS/Azure)
Agile/4D methodology (Discover, Design, Develop, Deploy)
Offshore hardware-software test lab

System Integrations

  • Third-party printer hardware APIs
  • Ticket dispenser systems
  • Queue management software
  • Retail analytics platforms

Non-Functional Requirements

  • High scalability for multi-chain deployment
  • 99.9% system uptime guarantee
  • Sub-second response times for critical transactions
  • End-to-end data encryption
  • Modular architecture for easy maintenance

Expected Business Outcomes

Enables timely deployment across 800+ kiosks, reduces integration testing time by 40%, improves customer satisfaction through seamless ordering experiences, and increases revenue via data-driven upselling and operational efficiency gains.

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