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The client faced difficulties in developing software compatible with multiple kiosk form factors, integrating diverse printer hardware, and maintaining defect-free rapid updates. Ensuring zero downtime was critical to prevent revenue loss and customer dissatisfaction during peak hours.
Provider of omnichannel self-service solutions for grocery supermarkets, offering integrated hardware and software systems to manage in-store ordering and queue management.
Enables timely deployment across 800+ kiosks, reduces integration testing time by 40%, improves customer satisfaction through seamless ordering experiences, and increases revenue via data-driven upselling and operational efficiency gains.