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Development of SaaS Platform for Employee Engagement and 1:1 Meeting Management

railwaymen.org

Human Resources

Information technology

Challenges in Employee Feedback Management

Existing logistical complexities in organizing periodic 1:1 employee satisfaction surveys, lack of tailored tools for HR/EB departments, inconsistent tracking of employee history and KPIs, and absence of centralized analytics for organizational decision-making.

About the Client

Technology company specializing in employee engagement solutions and HR process optimization

Key Project Goals

Create a scalable SaaS platform for managing employee feedback sessions
Implement automated scheduling and notification systems for 1:1 meetings
Develop analytics dashboards for HR/EB departments
Ensure seamless access to employee history, KPIs, and expectations
Prepare for commercialization across multiple organizations

Core System Capabilities

User role-based access (CEO, HR Manager, Employee, etc.)
Meeting scheduling with calendar integration
Customizable survey templates
Real-time note-taking and action item tracking
Automated email/SMS notifications
Analytics dashboard with exportable reports
Employee history archive with KPI tracking
Multi-tenancy architecture for SaaS scalability

Technology Stack

Ruby on Rails

React.js

PostgreSQL

AWS

Docker

External System Integrations

Google Calendar API
Microsoft Outlook API
Twilio for SMS
Stripe for SaaS billing

System Requirements

Role-based access control
GDPR-compliant data storage
99.9% uptime SLA
Horizontal scalability
Cross-browser compatibility

Expected Business Outcomes

Streamlined employee feedback processes reducing HR administrative workload by 40%, improved employee retention through systematic issue tracking, enhanced decision-making via actionable analytics, and establishment of a commercial SaaS product with potential for 500+ enterprise clients within 24 months.