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Development of Real-Time Logistics Tracking Mobile Application with CRM Integration

capitalnumbers.com

Logistics

Transportation

Supply Chain Management

Operational Inefficiencies in Logistics Management

PRS lacked real-time shipment tracking capabilities and a centralized collaboration system. Their existing CRM contained critical data but couldn't provide real-time visibility into delivery status, leading to operational inefficiencies and difficulties in managing door-to-door delivery operations.

About the Client

UK-based logistics company specializing in warehousing, trucking, distribution, and supply chain management services with a focus on cost-effective courier solutions.

Digital Transformation Goals

Digitize and automate logistics business processes
Integrate mobile application with existing CRM system
Enable real-time tracking of delivery milestones
Improve fleet management and operational visibility
Reduce manual data handling and potential data loss

Core System Requirements

Real-time milestone updates (pickup, in-transit, delivery)
GPS tracking with geofencing capabilities
Offline data synchronization functionality
Driver performance monitoring dashboard
Automated delivery alerts and notifications
Document capture and management system

Technology Stack

React Native

Laravel

HTML

CSS

System Integrations

Existing CRM system
GPS/geolocation services
Notification services

Non-Functional Requirements

Enterprise-grade security with authentication/authorization
Cross-platform compatibility (iOS/Android)
High availability and fault tolerance
Data synchronization reliability
Scalable architecture for fleet expansion

Expected Business Impact

Implementation of the solution is expected to deliver enhanced resource productivity through real-time tracking, reduced operational costs via automated alerts, improved delivery accuracy with geofencing tools, and actionable insights for fleet optimization. The system will support over 200 drivers with offline capabilities while maintaining data integrity during CRM integration, as demonstrated in the successful case study implementation.