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Development of Native Mobile Banking Applications for Enhanced Customer Experience

fluxitsoft.com

Financial services

Current Mobile Banking Limitations

Existing mobile banking solutions lacked intuitive design, suffered from performance issues, and failed to provide a seamless digital experience for over 3 million clients, resulting in customer dissatisfaction and limited engagement.

About the Client

A financial institution seeking to modernize its digital banking offerings for retail customers

Project Objectives

Create user-friendly native mobile banking applications for Android and iOS platforms
Enhance digital customer experience through intuitive interface design
Implement advanced security features for financial transactions
Optimize application performance for faster response times
Increase customer adoption through feature-rich functionality

Core Functional Requirements

Real-time account balance and transaction history access
Secure fund transfer and bill payment functionality
Biometric authentication (fingerprint/face recognition)
Mobile check deposit capabilities
Personalized financial alerts and notifications
Performance-optimized UI/UX for high responsiveness

Technology Stack

Swift (iOS development)

Kotlin (Android development)

Firebase for backend services

OAuth 2.0 for secure authentication

RESTful API integration

System Integrations

Core banking system APIs
Payment gateway services
Third-party identity verification systems
Fraud detection and prevention systems

Non-Functional Requirements

Enterprise-grade security with end-to-end encryption
Support for 1 million+ concurrent users
Sub-200ms response time for critical transactions
Compliance with financial regulations (PCI-DSS, GDPR)
99.99% application uptime SLA

Expected Business Impact

Projected 30% increase in digital transaction adoption, 40% reduction in customer service inquiries related to banking operations, and 25% improvement in customer satisfaction scores through enhanced digital engagement and streamlined financial management capabilities.