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Inconsistent business process execution, high operational costs due to manual rule management, lack of performance metrics, and outdated user experiences across digital portals were hindering operational efficiency and customer satisfaction.
Insurance company seeking digital transformation through automated business processes and enhanced user experiences
Anticipated improvements include 30-40% reduction in process execution time, 25% decrease in operational costs, enhanced regulatory compliance through standardized processes, and measurable increases in customer satisfaction scores due to improved user experiences across all digital channels.