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Development of Intelligent Internal Knowledge Bot

miquido.com

Information technology

Challenge

Miquido was experiencing significant productivity loss and employee frustration due to the high volume of repetitive inquiries regarding company information, HR policies, and project details. Employees spent valuable time searching for information across multiple platforms, hindering their ability to focus on core tasks. This led to inefficiencies and potential financial losses.

About the Client

A company providing digital solutions, specializing in AI-powered knowledge management and automation for internal business processes.

Objectives

Reduce the number of inquiries to HR and IT departments.
Improve employee access to company knowledge.
Increase employee productivity by streamlining information retrieval.
Create a centralized knowledge hub for company information.
Provide real-time answers to employee questions.

Functional Requirements

Natural Language Processing (NLP) for understanding employee questions.
Access to various data sources (Confluence, Google Documents, BigQuery, etc.).
Vector database for efficient knowledge retrieval.
Real-time answer generation using a large language model (LLM).
Integration with existing communication platforms (e.g., Google Chat).
Ability to provide contextually relevant information.
User authentication and authorization to ensure data security.

Preferred Technologies

Python 3

Tesseract

Poppler Libraries

OpenAI API (GPT-3.5 or similar)

tiktoken

Redis

uvicorn

Azure (for private instance of ChatGPT)

Integrations Required

Google Chat
Confluence API
Google Docs API
BigQuery API

Key Non-Functional Requirements

Scalability to handle a growing number of users and data sources.
High performance for real-time answer generation.
Data security and privacy to protect sensitive company information.
Reliability and availability to ensure continuous service.
Maintainability for future updates and enhancements.

Estimated Impact

The implementation of this knowledge bot is expected to result in a significant reduction in time spent by employees searching for information, leading to increased productivity, reduced operational costs, and improved employee satisfaction. By centralizing knowledge and providing instant access to answers, Miquido can empower its workforce to focus on higher-value tasks and drive business growth.