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Development of Integrated Logistics Management Platform for Auto Transport Services

wezom

Logistics

Automotive

Transportation

Current Challenges in Order Management and Intermediary Operations

Manual processes for collecting delivery orders and limited capabilities to act as an intermediary hinder operational efficiency, scalability, and customer satisfaction.

About the Client

A transportation company specializing in auto transport services for dealers and individuals, offering door-to-door, expedited, and enclosed transport solutions.

Strategic Goals for System Development

Automate order collection and management processes
Enable seamless intermediary operations for carrier order transfers
Reduce order processing time by 30%
Increase customer capacity without additional resources

Core System Functionalities and Features

User-friendly order forms with service customization
Real-time quoting engine based on shipment parameters
Invoice and order tracking system
Role-based access control for employees
Email automation and marketing templates
Employee task and communication management
Financial reporting module with transaction tracking

Technology Stack Requirements

System Integration Needs

Carrier management systems
Payment gateway for transaction processing
CRM for customer data synchronization

Performance and Security Standards

Scalable architecture for growing order volume
Data encryption for financial and customer information
Real-time calculation performance under 2 seconds
High-availability infrastructure with 99.9% uptime

Expected Business Outcomes

Implementation of the platform is projected to enable a 30% increase in customer capacity with existing resources, reduce manual processing overhead by 50%, and improve cross-carrier coordination efficiency.