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Development of Integrated Document Management and Cross-Selling Platform for Telecommunications Provider
  1. case
  2. Development of Integrated Document Management and Cross-Selling Platform for Telecommunications Provider

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Development of Integrated Document Management and Cross-Selling Platform for Telecommunications Provider

n-ix.com
Telecommunications
Retail
Business services

Business Challenges

Need to extend technological capabilities for efficient document management workflows and cross-selling platforms while integrating with existing CRM systems across multiple telecom brands. Requirements include building scalable microservices, ensuring secure API communication, and maintaining system performance during rapid development cycles.

About the Client

Leading Spanish telecom provider offering mobile, broadband, and telephony services through multiple brands

Key Objectives

  • Extend in-house development team with specialized engineering skills
  • Develop unified document management system for invoices and contracts
  • Create cross-selling platform for tariff packages and discounts
  • Ensure seamless integration with existing CRM and CMS systems
  • Implement automated deployment pipelines using cloud infrastructure

Core System Requirements

  • Document tracking and storage system with version control
  • Cross-selling interface with real-time discount calculations
  • React-based UI with Material Design components
  • API gateway integration via Apigee
  • CMS integration with Contentful for content management

Technology Stack

Java Spring Boot/WebFlux
ReactJS/Redux
Kubernetes/Docker
Google Cloud Platform
CircleCI
Node.js/Express.js

System Integrations

  • Existing CRM systems across multiple brands
  • Contentful CMS
  • Google Cloud Datastore/Storage
  • Pub/Sub messaging service

Non-Functional Requirements

  • High availability and scalability (40+ team members collaboration)
  • Real-time performance for document generation/previews
  • Enterprise-grade security for customer data
  • CI/CD pipeline reliability
  • Documentation maintainability with Confluence

Expected Business Impact

Streamlined document workflows reducing processing time by 40%, enhanced cross-selling capabilities increasing sales conversion rates, improved system maintainability through microservices architecture, and strengthened partnership ecosystem through seamless technical integration with third-party platforms.

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