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Development of Integrated CRM System for Dangerous Goods Logistics

triare.net

Logistics

Supply Chain Management

Challenges

Sephyre Logistics Solutions currently relies on a disorganized, paper-based order processing system across multiple disconnected platforms (delivery, documentation, invoicing, correspondence). This lack of integration results in inefficient workflows, limited operational visibility, and increased processing time for customer transportation requests.

About the Client

A Swiss-based logistics company specializing in the transportation of dangerous goods, offering comprehensive consulting, support, packaging, delivery, and documentation services.

Objectives

Develop a centralized CRM system to streamline all internal processes.
Reduce order processing time significantly.
Improve operational efficiency across all departments.
Enhance customer experience with a self-service portal and automated communication.
Enable seamless integration with external delivery services (DHL, FedEx, DB Schenker).
Automate document generation for hazardous goods transport.
Automate invoicing based on service usage and carrier rates.

Functional Requirements

Integrated website interface for customer interactions.
Automated processing and generation of required hazardous goods transport documents.
Effortless document dispatch via DHL, FedEx, and DB Schenker APIs.
Automated email notifications for order and delivery status updates.
Smart invoicing with automatic service price calculations.
Self-service customer portal for parcel management.
Automatic invoicing based on system usage.
Integrated payment system for hassle-free service payments.

Preferred Technologies

API integrations

Cloud-based platform

Potentially a suitable CRM platform (e.g., Salesforce, Microsoft Dynamics 365) or custom development

Required Integrations

DHL API
FedEx API
DB Schenker API
Payment gateway API

Non-Functional Requirements

Scalability to handle increasing order volumes.
High performance and reliability.
Robust security measures to protect sensitive data.
User-friendly interface (UI/UX) for easy adoption.

Expected Business Impact

The implementation of this CRM system is expected to reduce order processing time to one minute per order, significantly boosting efficiency and allowing Sephyre to scale its operations. The successful integration with DHL's pilot project could lead to further automation and efficiency gains in the dangerous goods logistics sector.