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Development of Fleet Accident and Claim Management Platform for US Market Expansion
  1. case
  2. Development of Fleet Accident and Claim Management Platform for US Market Expansion

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Development of Fleet Accident and Claim Management Platform for US Market Expansion

n-ix.com
Information technology
Insurance
Automotive
Housing

Business Challenges in Market Expansion

The client needed to expand car insurance claims handling capabilities to the US market but faced limitations in their existing platform, including lack of fleet accident management workflows, outdated technology stack (Angular 13), inefficient database processing, and complex testing frameworks that hindered scalability.

About the Client

End-to-end claims management platform provider for cross-industry clients

Strategic Expansion Goals

  • Enable US market expansion through enhanced fleet accident management capabilities
  • Modernize technology stack for improved security and development velocity
  • Optimize database performance for large-scale claims data processing
  • Streamline testing processes to accelerate feature delivery

Core System Enhancements

  • First notice of loss processing workflow
  • Automated claim creation system
  • Supplier network integration for repair shops
  • Real-time car parts availability tracking
  • Customizable supplier rule configuration interface

Technology Stack Modernization

C#
TypeScript
Angular 18
ASP.NET
MS SQL
Azure Functions
Redis
Ocelot

System Interoperability Needs

  • Supplier network APIs
  • Vehicle identification number (VIN) lookup services
  • Insurance policy management systems
  • Third-party damage assessment tools

Operational Requirements

  • High-availability architecture for 24/7 claims processing
  • HIPAA-compliant data security framework
  • Sub-second response times for critical workflows
  • Horizontal scalability for peak claim volumes

Business Transformation Outcomes

Successful implementation will enable immediate US market entry with differentiated fleet management capabilities, reduce platform maintenance costs by 40% through tech stack modernization, improve claims processing efficiency by 60% via automated workflows, and support 10x growth in transaction volume through optimized database architecture.

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