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Development of Enhanced Mobile Platform for Logistics & Transportation

wezom

Logistics

Transportation

Challenges with Existing System & Need for Automation

Client Delivery Group's existing system lacks a user-friendly mobile interface, hindering efficient delivery operations and customer engagement. Manual processes for tasks like cargo inspection, delivery status updates, and readdressing lead to inefficiencies and potential errors. The company requires a modern, automated platform to streamline its delivery cycle and enhance customer experience.

About the Client

Client Delivery Group is a leading transportation and logistics provider specializing in B2B services, managing a nationwide network of warehouses and serving a large monthly customer base.

Project Goals

Enhance customer experience through a user-friendly mobile application.
Automate transportation processes to improve efficiency and reduce manual errors.
Increase operational visibility through real-time tracking and status updates.
Expand market reach and customer base through improved service accessibility.
Improve quote generation accuracy and speed.

System Functionality

Route optimization & delivery scheduling
Real-time cargo tracking and status updates
Digital quote generation with automated pricing
Cargo inspection and condition reporting
Delivery exception management (e.g., delivery bans, readdressing)
Customer data management and loyalty program integration
Warehouse and office location search using geolocation
Payment processing and receipt generation
User roles and permission management

Technology Stack

Cross-platform mobile development (Flutter)

Cloud-based backend infrastructure

API integration for CN calculation and payment processing

Geolocation services

Database for data storage and management

External System Integrations

CN Calculation API
Payment Gateway Integration
Warehouse Management System (WMS) Integration (potential)
Customer Relationship Management (CRM) Integration (potential)

Non-Functional Requirements

Scalability to handle increasing transaction volumes.
High performance and responsiveness.
Robust security to protect sensitive data.
Reliable real-time tracking and data synchronization.
Maintainability and ease of updates.

Expected Business Impact

The new mobile platform is expected to significantly increase customer acquisition, improve operational efficiency, reduce delivery errors, and enhance overall customer satisfaction. Based on the case study, we anticipate a substantial increase in downloads, conversion rates, and customer base growth, leading to increased revenue and market share.