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Development of Enhanced Mobile Applications for Travel Pass Services
  1. case
  2. Development of Enhanced Mobile Applications for Travel Pass Services

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Development of Enhanced Mobile Applications for Travel Pass Services

hedgehoglab.com
Hospitality & leisure
Tourism
Travel & Transport

Challenges with Legacy App and Need for Enhanced Customer Experience

Leisure Pass Group faced the challenge of needing to evolve their existing attraction pass apps to remain competitive and meet the demands of a digital-first customer base. They required a modern, engaging mobile experience that could integrate seamlessly into the customer's travel journey, moving beyond simple pass functionality to become a central part of their trip planning and experience.

About the Client

Leisure Pass Group is a global leader in providing attraction pass solutions, offering access to a wide range of destinations worldwide.

Project Goals

  • Increase in-app revenue through enhanced features and personalized recommendations.
  • Improve customer engagement and satisfaction with a user-friendly and intuitive mobile experience.
  • Expand the role of the mobile app as a central hub for trip planning and management.
  • Drive user adoption and retention of the attraction pass offerings.

Core App Functionality

  • Pass Activation and Management
  • Attraction Discovery (Search, Filtering, Recommendations)
  • Interactive Maps and Navigation
  • In-App Purchases and Payment Integration
  • User Account Management (Profile, Purchase History)
  • Real-time Location Services Integration
  • Push Notifications for Offers and Updates

Technology Stack

iOS Development (Swift/Objective-C)
Android Development (Kotlin/Java)
Backend API (Node.js/Python/Java)
Cloud Platform (AWS/Azure/Google Cloud)
Database (PostgreSQL/MongoDB)

External System Integrations

  • Payment Gateway (Stripe, PayPal)
  • Mapping Services (Google Maps, Apple Maps)
  • Push Notification Service (Firebase, APNs)
  • Analytics Platform (Google Analytics, Mixpanel)

Non-Functional Requirements

  • Scalability to support millions of users
  • High performance and responsiveness
  • Security to protect user data and payment information
  • Cross-platform compatibility (iOS and Android)
  • Accessibility compliance (WCAG)

Expected Business Impact

The development of these enhanced mobile applications is expected to result in a significant increase in in-app revenue, improved customer loyalty, and enhanced brand perception. The apps will serve as a key driver of customer engagement and facilitate a more enjoyable and convenient travel experience, ultimately contributing to the growth and success of Leisure Pass Group.

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