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Development of Cross-Platform Digital Refund Automation System for Rail Services

hedgehoglab.com

Travel & Transport

Logistics

Business services

Challenges in Rail Service Compensation Management

Rail passengers face cumbersome manual processes for claiming delay compensation, leading to reduced customer satisfaction and repeat travel. Rail operators experience increased administrative burden and operational costs due to manual claims processing, while lacking effective tools to rebuild passenger trust in rail services.

About the Client

Rail technology company specializing in smart public transit solutions for rail service providers

Key Project Goals

Create a cross-platform digital solution for automated refund processing
Reduce manual administrative workload for rail operators
Improve passenger trust through streamlined compensation experience
Enable real-time tracking of compensation claims
Support integration with existing rail service infrastructure

Core System Capabilities

Cross-platform mobile application (iOS/Android) using Flutter
Web-based claims tracking dashboard
Automated compensation calculation engine
User authentication with secure login
Payment processing integration for refunds
Multi-language support for diverse users
Analytics dashboard for operational insights

Technology Stack Requirements

Flutter

Web application framework

Cloud hosting platform

System Integration Needs

Rail service APIs for schedule data
Payment gateway services
Customer relationship management (CRM) systems
Analytics platforms for usage tracking

Operational Requirements

High availability with 99.9% uptime SLA
GDPR-compliant data handling
Scalable architecture for peak usage periods
Responsive UI/UX across device types
Secure authentication and data encryption

Expected Business Outcomes

Implementation of the digital refund system is projected to reduce manual processing time by 70%, increase compensation claim completion rates by 40%, and improve passenger satisfaction scores by 35%. The platform will enable rail operators to redeploy staff to higher-value tasks while building stronger customer relationships through improved service reliability.