This Case Shows Specific Expertise. Find the Companies with the Skills Your Project Demands!

You're viewing one of tens of thousands of real cases compiled on Many.dev. Each case demonstrates specific, tangible expertise.

But how do you find the company that possesses the exact skills and experience needed for your project? Forget generic filters!

Our unique AI system allows you to describe your project in your own words and instantly get a list of companies that have already successfully applied that precise expertise in similar projects.

Create a free account to unlock powerful AI-powered search and connect with companies whose expertise directly matches your project's requirements.

Development of Cloud-Based VoIP Service with CRM Integration

wezom

Information technology

Lack of Internal VoIP Expertise & Market Opportunity

The client recognized a significant market opportunity in cloud-based VoIP but lacked the internal expertise to develop and launch a competitive solution. They needed a partner to build a scalable and feature-rich VoIP service quickly and effectively, overcoming the learning curve associated with this technology.

About the Client

A large, established hosting provider looking to expand its service offerings and generate new revenue streams by offering a robust and innovative VoIP solution to businesses.

Launch a Scalable & Feature-Rich VoIP Service

Develop and launch a cloud-based VoIP service within 10 months.
Provide an intuitive and easy-to-use platform for businesses to manage their telephony needs.
Offer a competitive feature set including virtual numbers, call forwarding, call recording, and SMS messaging.
Enable seamless integration with popular CRM systems.

Core VoIP Platform Functionality

Web-based platform with dynamic infographics for service promotion and account management.
Personal account portal for user self-service (account replenishment, number selection, feature configuration).
Browser-based digital IP phone with essential call management features (dial pad, contact log, caller list, call recording).
Built-in billing and payment processing.
Virtual number provisioning and management.
Call forwarding, call recording, and call intercepting capabilities.
SMS messaging functionality.

Cloud-Native Architecture

Web Platform (e.g., React, Angular, Vue.js)

Personal Account Portal (e.g., Node.js, Python/Django, Ruby on Rails)

Digital IP Phone (WebRTC)

Digital PBX (Cloud-based)

TRunks (SIP Trunking)

CRM & Payment Gateways

Popular CRM systems (e.g., Salesforce, HubSpot, Zoho CRM)
Payment gateways (e.g., Stripe, PayPal)

Scalability, Reliability, Security

High scalability to accommodate a growing user base.
High availability and reliability (minimal downtime).
Robust security measures to protect user data and prevent fraud.
Performance optimized for low latency and clear call quality.

New Revenue Stream & Service Expansion

Successful implementation will enable the client to generate a new revenue stream from a high-demand service, expand its market reach, and strengthen its position as a leading hosting provider. It will also provide a valuable added-value service to existing hosting customers.