An industrial hose supplier faces difficulties managing an extensive product catalog, making it complex for staff to quickly identify suitable hoses based on material, application, and media type. This hampers operational efficiency and consistency in product recommendations, highlighting the need for a streamlined, accessible decision-support tool available across devices and offline scenarios.
A manufacturing company specializing in producing and distributing industrial hose solutions, aiming to enhance product selection efficiency and internal knowledge sharing across its technical teams.
The deployment of this decision support tool is expected to significantly reduce product selection time, improve accuracy of hose recommendations, and enhance internal knowledge sharing. Targeting an increase in operational efficiency, the system aims to facilitate faster customer orders, reduce errors, and improve overall service quality, leading to higher customer satisfaction and potential revenue growth.