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Development of a Custom Marketing Website and CRM Integration for Gaming Venue Platforms
  1. case
  2. Development of a Custom Marketing Website and CRM Integration for Gaming Venue Platforms

Development of a Custom Marketing Website and CRM Integration for Gaming Venue Platforms

simpalm.com
Gaming
eCommerce
Business services

Identified Challenges Faced by Gaming Venue Operators in Digital Marketing and Lead Management

Gaming venue operators currently lack a purpose-built website that effectively communicates their value proposition, showcases key features, and integrates with customer relationship management systems. This results in challenges in converting website visitors into leads, managing potential customer interactions efficiently, and maintaining consistent branding aligned with their core gaming services.

About the Client

A mid-sized gaming venue operator seeking to enhance its online presence and lead management capabilities through a custom website and CRM integration.

Goals for Developing a Dedicated Website and CRM Integration System

  • Design and develop a responsive, branding-compliant marketing website that clearly communicates the venue's offerings and benefits.
  • Create dedicated pages to highlight unique features and advantages to attract visitors and convince them to utilize the venue's services.
  • Integrate a lead capture system with a CRM platform to streamline scheduling of demo requests and inquiries.
  • Implement content management capabilities allowing easy updates and modifications by non-technical staff.
  • Deploy the website on a reliable hosting platform ensuring high accessibility and uptime.

Core Functionalities for the Gaming Venue Marketing Platform

  • Responsive design aligning with vendor branding guidelines.
  • Clickable prototypes and interactive mockups for stakeholder approval.
  • Content management system enabling clients to modify website content without technical knowledge.
  • Dedicated feature and benefits pages tailored to persuade visitors of the platform’s value.
  • Lead capture forms for demo requests and inquiries, integrated with a CRM system for direct lead entry.
  • Hosting deployment optimized for performance and uptime.

Technical Technologies and Platform Preferences

WordPress CMS
HTML
CSS
PHP
MySQL
Figma for design prototypes

External System Integrations for Seamless Operations

  • CRM platform (e.g., HubSpot or equivalent)
  • Hosting provider (e.g., GoDaddy or similar)

Essential Non-Functional System Requirements

  • Responsive layout compatible across desktop and mobile devices.
  • Secure data handling and user privacy compliance.
  • Quick page load times with optimized multimedia assets.
  • Scalable architecture to accommodate future feature expansions.

Projected Business Benefits and Key Performance Outcomes

The new website and CRM integration are expected to increase visitor conversion rates by showcasing compelling features and benefits, streamline lead management, and reduce manual follow-up efforts. This would translate into higher customer engagement, more demo requests, and ultimately, increased foot traffic and revenue for the gaming venues.

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