Development of an Omnichannel Internal Communication and Collaboration Platform

The client faces challenges in maintaining efficient, real-time communication among staff members across multiple departments and locations. Existing methods lead to delays in information sharing, a lack of centralized updates, and difficulty in fostering collaboration, which hampers overall productivity and organizational agility.

A mid-sized multinational corporation seeking to enhance internal communication, streamline interdepartmental collaboration, and improve real-time information dissemination across its organizational units.

• Develop a mobile and web-based application that enables real-time messaging among staff members.
• Implement features for company-wide announcements and event updates to ensure timely dissemination of information.
• Provide a centralized newsfeed for organizational updates, news, and alerts.
• Ensure the platform supports scalable deployment for organizational growth and future feature expansion.
• Enhance internal communication efficiency, aiming to reduce message delivery latency and improve staff engagement.

• Real-time chat module enabling instant messaging between staff members.
• Company newsfeed system for posting updates, announcements, and organizational news.
• Integrated calendar to schedule, view, and manage corporate events and meetings.
• Push notifications for immediate updates and alerts across devices.
• Secure user authentication and role-based access control.
• User profile management and contact directory for easy staff identification.

• Existing HR management or directory systems for user authentication and staff data
• Organization's event management or scheduling tools
• Push notification services for mobile engagement

• System should support concurrent usage of up to 10,000 active users with minimal latency.
• Real-time data updates with a maximum delay of 1 second.
• Data encryption both at rest and in transit to ensure confidentiality.
• Role-based access controls aligning with organizational permission hierarchies.
• Regular software testing and performance monitoring to sustain reliability.

The implementation of this communication platform is expected to significantly enhance internal engagement, reduce information dissemination delays, and improve operational efficiency. Projected outcomes include a 30% decrease in internal communication turnaround times and higher staff satisfaction scores, ultimately supporting organizational growth and agility.