Development of an IoT-Integrated Secure Remote Access Management System

The client faced difficulties with traditional access methods such as physical cards and landline intercoms, which lacked remote management capabilities, visitor identification, and real-time security oversight. This resulted in inefficient access management, security vulnerabilities, and limited user convenience, especially when residents or staff were away or during emergency situations.

A large property management company overseeing multiple residential and commercial buildings seeking to modernize access control and security systems.

• Develop a fully integrated, cloud-based security system enabling remote access management across multiple properties.
• Implement real-time monitoring and alerting for system health, device status, and usage activities.
• Facilitate remote door unlocking, visitor communication, and user permissions via mobile and web applications.
• Ensure system reliability, security, and offline functionality with data synchronization once reconnected.
• Support seamless integration with existing security infrastructure while providing scalability for future expansion.
• Achieve high user satisfaction with intuitive interfaces and flexible access control options, including scheduled and delegated access.

• Web-based admin panel for real-time tracking of individuals within premises, monitoring access points, managing users, and viewing historical access data.
• Mobile applications for iOS and Android allowing residents and staff to answer intercom calls, view visitors via video, and unlock doors remotely.
• Integration with intercom devices capable of handling voice and video calls, with fallback to standard phone calls when app connectivity fails.
• Support for remote management of permissions, including scheduled visits, courier access, and delegated guest entry.
• Hardware selection and integration for IoT devices responsible for door operation, including selection of cost-effective single-board computers and peripherals.
• A calling system that connects via traditional phone calls, utilizing SIP protocols and DTMF tones for door unlocking and control commands.
• A robust, cloud-based architecture utilizing container orchestration (e.g., Kubernetes, Rancher) for scalability, stability, and security.
• Monitoring systems to detect and respond to device or system failures proactively, with notifications and remote troubleshooting capabilities.

• Telecommunications providers supporting SIP protocol for calls
• Existing security infrastructure (video cameras, sensors)
• Identity and user management systems for access permissions
• Notification systems for maintenance alerts and system health monitoring

• System uptime target of 99.9%
• Real-time monitoring with alerting within seconds of detection
• Data encryption both at rest and in transit
• Offline operation support with data synchronization upon reconnect
• Scalability to support over 50,000 users across multiple sites
• Responsiveness and low latency for voice and video calls

The implementation of this integrated security and access management system is expected to significantly enhance building security, operational efficiency, and user convenience. The system aims to support thousands of users with real-time monitoring, reduce manual security oversight, and enable remote management, targeting near 100% uptime, proactive issue detection, and seamless user experience, ultimately providing a scalable solution for future growth.