Development of an IoT-Enabled Facility Monitoring and Incident Reporting System

Facility management teams face difficulties in tracking maintenance activities, ensuring timely responses to incidents, and gathering actionable data across dispersed locations. Existing manual or disconnected reporting processes hinder operational efficiency, safety, and resource allocation.

A property management company overseeing multiple commercial or hospitality facilities, seeking to enhance operational efficiency and maintenance reporting through digital solutions.

• Develop a mobile application enabling real-time incident reporting with multimedia support (photos, descriptions).
• Implement an administration module for mapping facility layouts and defining checkpoint paths.
• Integrate NFC tags or IoT sensors at key checkpoints for automated data collection and tracking.
• Create virtual checklists for routine inspections and incident reporting to streamline maintenance workflows.
• Enable data collection and analytics to improve response times, optimize facility operations, and support decision-making.
• Pilot the system in selected facilities, aiming for increased reporting efficiency and higher operational transparency.

• Mobile app with barcode/NFC scanning, photo upload, and issue reporting capabilities.
• Admin dashboard for facility layout mapping, path setup, and checkpoint management.
• Virtual checklists and inspection routines customizable per facility needs.
• IoT device integration (NFC tags and sensors) to automatically log passage and environmental data.
• Analytics module for tracking incident response times, checkpoint passage metrics, and operational statistics.

• NFC hardware and sensors for automated checkpoint logging
• Cloud-based data storage for incident reports and analytics
• Notification systems (push/email) for alerting maintenance teams

• System scalability to support multiple facilities and increasing device counts
• Data security measures to protect incident and operational data
• Reliable real-time data collection with minimal latency
• User authentication and role-based access control
• High uptime and availability to support 24/7 facility operations

The implementation of this IoT-enabled monitoring and incident reporting system is anticipated to improve incident response times, increase operational transparency, and enhance resource allocation efficiency. The client aims to achieve higher maintenance satisfaction, reduce operational costs, and gather actionable analytics to inform strategic decisions, ultimately driving better management of multiple facilities and supporting client satisfaction.