Development of an Internal Knowledge Sharing and Process Visualization Platform for Electrical Industry Professionals

The client faces difficulties in facilitating effective knowledge sharing and process understanding among electricians and electrical wholesalers within their organization. They lack a dedicated digital platform that enables internal professionals to share work results, visualize application processes, and streamline communication, leading to inefficiencies and knowledge silos.

A global manufacturing company specializing in electrical connection components and automation solutions, seeking to enhance internal collaboration and process understanding among technical staff and partners.

• Create a comprehensive digital platform that enables electricians and wholesalers to share work results and best practices.
• Implement visualization tools to map and analyze application processes, enhancing understanding and training.
• Develop features that support internal communication, collaboration, and process documentation.
• Deliver a detailed technical specification and user journey documentation to facilitate efficient development and deployment.
• Provide accurate project effort and cost estimations based on workshop-derived process analyses.
• Establish a scalable and secure system architecture supporting future growth and integrations.

• User registration and profile management for electricians and wholesalers.
• A content sharing module for uploading and displaying work results, images, and documentation.
• Process visualization tools featuring interactive event storm diagrams to map out operational stages.
• User flow creation and editing capabilities through sketching tools similar to ‘Crazy Eights’ method.
• Real-time collaboration features to facilitate teamwork and knowledge exchange.
• Technical documentation generation, including detailed user journey maps and process descriptions.
• Analytics dashboard providing insights into user engagement and process usage.

• User authentication and identity management systems.
• Content management systems for media and document storage.
• Analytics and reporting tools for usage insights.
• Potential integration with existing enterprise resource planning (ERP) or process management systems.

• Scalability to support increasing users and content without performance degradation.
• High performance with page load times under 3 seconds and minimal latency in collaborative features.
• Robust security measures including data encryption, secure authentication, and access controls.
• Availability of 99.9% uptime and disaster recovery protocols.
• Compliance with relevant data privacy and security standards.

The implementation of the internal knowledge sharing and visualization platform is expected to significantly improve internal collaboration efficiency, reduce onboarding time for new staff, and enhance process transparency. Projected outcomes include increased user engagement, streamlined knowledge transfer, and informed decision-making, ultimately contributing to reduced operational costs and improved product quality.