Development of an Internal Idea Submission and Consultation Platform

The organization struggles with streamlining idea intake and engagement processes. Clients often face difficulty reaching the team for consultation, leading to delays and missed opportunities for collaboration. The lack of an integrated digital interface hampers efficient idea management and timely communication, limiting the potential for innovation and service expansion.

A mid-sized consultancy or innovation agency facilitating client ideas through a dedicated digital platform, focusing on idea submission, consultation scheduling, and engagement.

• Implement a user-friendly online portal enabling clients to submit ideas and request consultations seamlessly.
• Reduce response times and improve scheduling efficiency for client consultations.
• Increase client engagement through simplified communication channels.
• Establish an organized system for tracking, managing, and prioritizing submitted ideas.
• Enhance overall client satisfaction and foster a more collaborative innovation environment.

• Idea Submission Module: Secure forms for clients to submit detailed ideas with attachments.
• Consultation Scheduling System: An online calendar to book, reschedule, and manage client meetings.
• Automated Confirmation & Notification System: Email and SMS alerts for submissions and appointments.
• Administrative Dashboard: Interface for staff to review, sort, and prioritize incoming ideas.
• Feedback & Status Tracking: Clients can view the progress and responses to their submissions.
• Responsive Design: Mobile-friendly interface for easy access across devices.

• Email and SMS gateways for notifications
• Calendar and scheduling APIs (e.g., Google Calendar API)
• Customer Relationship Management (CRM) system for client data management
• Authentication provider (e.g., OAuth, SAML)

• Scalability to support increasing client submissions and concurrent users
• High availability with 99.9% uptime SLA
• Data security compliant with industry standards (e.g., GDPR, ISO 27001)
• Responsive performance with page load times under 3 seconds
• Secure user authentication and authorization mechanisms

The new platform is expected to significantly improve client interaction efficiency, reduce consultation booking turnaround times by up to 30%, and increase overall client satisfaction scores. It will enable better management and prioritization of ideas, leading to more innovative project opportunities and streamlined communication workflows.