Development of an Interactive Lab Results Access Kiosk System

Patients often experience long waiting times to receive their laboratory results, leading to overcrowded clinics and increased staff workload. A significant portion of the patient demographic includes individuals who may not be proficient with digital technology, necessitating an accessible and efficient solution that enhances result retrieval while ensuring data privacy and security.

A regional network of medical laboratories seeking to streamline patient access to lab results and reduce waiting times.

• Reduce queue lengths and waiting times for lab results by providing immediate access through self-service kiosks.
• Achieve a target of at least 23% of all laboratory result collections via the new kiosk system within the first few months post-launch.
• Enhance patient satisfaction by simplifying access to test results and ensuring privacy protections are in place.

• Barcode scanning functionality for quick retrieval of lab results.
• Immediate display and printing of test results if ready; prompt message if results are pending.
• User privacy prompts reminding patients to take printed results with them.
• Simple and clear navigation to accommodate non-tech-savvy users.
• Ability to handle sensitive medical data securely and compliantly.

• Barcode scanner integration for quick user identification
• Wireless or wired connection to printers for immediate report printing
• Secure connection to the existing hospital or laboratory database system
• Monitoring and maintenance interfaces for device management

• Support simultaneous access for multiple users without performance degradation
• Ensure data privacy and compliance with health data security regulations
• Reliable operation with minimal downtime, especially during peak hours
• Manual deployment via SSH with appropriate security controls

The implementation of this interactive kiosk system is expected to significantly decrease clinic waiting times and reduce the load on reception staff. By enabling approximately 23% of lab results to be collected through the kiosk within a few months, patient flow efficiency will improve, enhancing overall service quality and patient satisfaction. Longer-term, the system promotes operational efficiency and contributes to better healthcare delivery outcomes.