Development of an Integrated Online Grocery Pickup and Delivery Platform

The client faces challenges in providing a seamless and safe shopping experience during periods of increased demand, such as a pandemic, leading to the need for a digital solution that facilitates online ordering, pickup, and delivery from local stores. The current manual or fragmented processes hinder operational efficiency and customer satisfaction.

A mid-sized retail company aiming to expand its digital storefront to offer online grocery ordering, pickup, and delivery services to enhance customer convenience and increase sales.

• Implement a user-friendly eCommerce platform enabling customers to browse, select, and order groceries from local stores remotely.
• Develop functionalities for customers to choose between in-store pickup or doorstep delivery with flexible scheduling.
• Achieve measurable growth in sales and customer engagement, targeting a 20% increase in monthly turnover within the first year post-launch.
• Ensure the platform can scale to accommodate additional retail partners and expand regional coverage efficiently.

• Product catalog with local store inventory integration
• Order processing with real-time status updates
• Scheduling options for pickup and delivery times
• User account management and order history
• Payment gateway integration for secure transactions
• Admin panel for store and order management
• Notification system for order updates and alerts
• Scalable architecture to support multiple retail partners and high user volumes

• Local store inventory management systems
• Payment gateway providers
• Delivery logistics and tracking APIs
• Customer notification services

• Scalability to handle increased user load and partner integrations
• High security standards for payment and personal data protection
• Responsive design for mobile and desktop access
• Performance targets ensuring page load times under 2 seconds
• Reliable uptime with 99.9% availability

The new platform is expected to significantly enhance customer convenience through seamless online ordering, resulting in increased sales volume. Targeting a 20% monthly growth in turnover within the first year, it will also improve operational efficiency and enable scalable expansion across additional retail locations and regional markets.