Development of an Enhanced Digital Platform for Mortgage Brokerage and Client Engagement

The client faces challenges in providing seamless, real-time communication and transaction management across mortgage brokers, introducers, and clients. Existing systems lack scalability, automation, and integration capabilities, resulting in inefficiencies and suboptimal user experience.

A mid-sized financial services firm specializing in mortgage brokerage, connecting clients, introducers, and internal teams through an integrated digital platform.

• Implement a comprehensive web-based platform to facilitate efficient mortgage origination processes.
• Enable real-time communication and notifications between brokers, introducers, and clients using technology such as SignalR.
• Develop robust backend systems utilizing scalable technologies like .NET and Postgres to support increasing transaction volumes.
• Automate key workflows to reduce manual effort and turnaround times toward industry-standard SLAs.
• Ensure secure data handling and compliance with industry regulations to protect sensitive client information.
• Incorporate cloud infrastructure solutions, such as AWS, for high availability, scalability, and resilience.
• Streamline integration with external data sources and existing legacy systems for seamless data exchange.

• User authentication and role-based access control for brokers, introducers, and clients.
• End-to-end mortgage application management with status tracking and document uploads.
• Real-time communication module enabling instant messaging and notifications using SignalR or equivalent technology.
• Automated workflows and process orchestration to improve efficiency in document verification and application approvals.
• Dashboard for monitoring application statuses, reporting, and analytics.
• API endpoints for third-party system integration, including data feeds and external verification services.
• Notification system for updates and alerts via email, SMS, or in-app messaging.

• External credit verification and identity validation services
• Data exchange with legacy mortgage systems
• Notification services for email and SMS delivery
• Third-party analytics and reporting tools

• System scalability to support a minimum of 10,000 concurrent users
• High system availability with 99.9% uptime
• Data security compliant with GDPR and financial industry standards
• Response times under 2 seconds for core user actions
• Automated deployment processes to enable rapid updates and patches

The new platform aims to significantly improve client and partner engagement, reduce mortgage processing times by up to 30%, and enhance overall operational efficiency. Cloud infrastructure and automation are expected to support a 25% increase in transaction volume without performance degradation, contributing to increased revenue and customer satisfaction.