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Development of an Engaging Expert-driven Q&A Social Platform
  1. case
  2. Development of an Engaging Expert-driven Q&A Social Platform

Development of an Engaging Expert-driven Q&A Social Platform

celadonsoft.com
Media
Advertising & marketing

Identifying the Need for a Verified Expert-Driven Knowledge Exchange Platform

The client requires a social networking platform where individuals and organizations across various domains can exchange knowledge by asking and answering questions. The primary challenge is to engage both highly knowledgeable experts and inquisitive users, ensuring that expert contributions are verified for credibility. Additionally, the platform must deliver a smooth, user-friendly experience and enable expertise recognition, thereby enhancing the social influence of verified contributors and providing users with reliable, insightful answers.

About the Client

A media organization aiming to create a social platform that fosters knowledge exchange by connecting users with verified industry experts and thought leaders, encouraging sharing of insights across diverse domains.

Goals for Creating a Verified Expert-Based Knowledge Sharing Social Network

  • Build an interactive web and mobile social platform facilitating Q&A and knowledge sharing across multiple domains.
  • Implement verification mechanisms for experts to ensure the credibility of shared responses.
  • Design an intuitive, seamless user interface aligned with branding guidelines to maximize user engagement.
  • Integrate authentication systems supporting multiple third-party providers including Google, Facebook, and Apple.
  • Leverage scalable backend technologies ensuring performance, security, and easy maintenance.
  • Achieve rapid development cycles with clear milestones, ensuring early delivery of core features and iterative enhancements.

Core Functional Requirements for the Expert-driven Q&A Social Platform

  • User authentication and authorization supporting multiple providers.
  • Expert verification system allowing designated users to become verified answer providers.
  • Question posting, editing, and categorization features.
  • Answer submission with upvote/downvote functionalities, including a 'useful / not useful' toggle stylized with brand-specific UI elements.
  • Content editing tools utilizing a text editor component.
  • Real-time notifications and updates for new questions, answers, or activity on posts.
  • Profile pages for users and verified experts showcasing their contributions and credentials.
  • Analytics dashboard to track user engagement, answer quality, and platform growth.
  • Admin panel for managing experts, verifying credentials, and moderation.
  • Integration with social media platforms for sharing content and onboarding.

Technologies and Architecture Preferences for the Platform

React Native for cross-platform mobile app development
TypeScript for robust frontend coding
Python Django framework for backend API implementation
PostgreSQL as the primary database
AWS cloud infrastructure supporting scalability and security
AWS Amplify for authentication services
Docker, GitLab CI/CD pipelines for deployment automation
Third-party authentication integrations with Google, Facebook, Apple
Rich text editor components (e.g., Quill) for content creation

External System Integrations for Enhanced Functionality

  • Third-party authentication providers (Google, Facebook, Apple)
  • Analytics services (e.g., Google Cloud Platform) for user activity tracking
  • Social media platforms for sharing content
  • Verification systems for expert credential validation

Critical Non-Functional System Requirements

  • System should support at least 10,000 active users initially, with scalability for growth.
  • Platform should ensure high availability with 99.9% uptime.
  • Response times for core interactions (posting questions, answers, voting) should be under 2 seconds.
  • Data security and privacy compliance (e.g., GDPR).
  • Robust moderation and content filtering capabilities.
  • Extensible architecture allowing future feature additions and integrations.

Anticipated Business Benefits and Platform Impact

The platform aims to foster a trusted community for knowledge exchange, increasing user engagement, and establishing a credible source of industry insights. Expected outcomes include high platform adoption rates, with at least 10,000 active users within the first six months, and enhanced social influence for verified experts. The initiative is projected to improve content reliability, encourage community participation, and provide valuable analytics for continuous improvement.

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