Development of an Automated Workflow Management and Customer Engagement Platform for a Furniture Manufacturing Firm

The client experiences inefficiencies in tracking production workflows, managing employee workloads, and handling customer orders and feedback. Their existing processes are largely manual and fragmented, leading to delays, inaccurate data, and suboptimal customer experience.

A mid-sized, family-run furniture manufacturing company seeking digital transformation to streamline operations and enhance customer engagement.

• Implement an integrated ERP system to automate and streamline production cycle management, from quote response through to feedback analysis.
• Develop a user-friendly web-based interface for wardrobe customization, enabling customers to design and estimate costs easily via a Progressive Web Application.
• Enhance operational efficiency by introducing role-based access controls, comprehensive activity tracking, and automated reporting.
• Improve customer engagement through real-time design, pricing, and booking functionalities, leading to increased customer satisfaction and sales.

• Order and quote request management system enabling timely responses and tracking
• Automated production scheduling and activity tracking tools
• Employee workload and activity management modules
• Role-based access control for different user types (e.g., Admin, Factory staff, Installer, Customer, Sales)
• Unified customer profiles for comprehensive data management
• Reporting tools for time, payments, orders, and feedback analysis
• Invoice and payment management features
• Customizable wardrobe design module with options for various elements (doors, drawers, materials)
• A responsive PWA allowing customers to build, save, and book design consultations with estimated costs
• Email templates and survey management for customer feedback collection
• Integration with payment gateways and external APIs for payments and real-time data access

• Payment processing systems (e.g., Payment gateways like Paymentsense)
• External APIs for real-time updates (e.g., Google API services)
• Customer notification and email services
• Inventory and supplier systems, if applicable

• System should support scalability to accommodate increased users and data volume over time
• High performance with fast load times across devices
• Robust security measures for customer data, role management, and payment processing
• Reliable uptime with minimal downtime and quick recovery procedures

The implementation of this integrated workflow and customer engagement platform is expected to significantly enhance operational efficiency, reduce manual processing errors, and improve customer satisfaction. The client anticipates faster order processing, improved staff workload management, and increased sales conversions due to a more engaging and streamlined customer interface.