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Development of an Automated Reward Management Platform with Multi-System Integration

tridhyatech.com

Hospitality & leisure

eCommerce

Information technology

Customer relationship management

Challenges in Manual Reward Management

The client faced inefficiencies from manual Excel-based record keeping with time-consuming data processing, high error rates, and poor data quality. They required seamless integration with CRM, IMS, analytics, and e-commerce systems while maintaining user adoption through an intuitive interface for non-technical users.

About the Client

A rewards aggregation platform that mediates between multiple reward programs to collect and distribute points to users

Key Project Goals

Automate manual reward distribution processes
Implement robust system integrations
Develop user-friendly interface for improved adoption
Reduce operational costs by 50%
Improve data processing speed and accuracy

Core System Capabilities

Bulk data upload and validation tools
Real-time reward balance tracking
Points redemption interface
Referral program management
API-first architecture for system integration

Technology Stack

Laravel PHP

PostgreSQL

AWS EC2

Cloud-based infrastructure

System Integration Requirements

CRM systems
Inventory Management Systems
Data analytics platforms
E-commerce solutions

Non-Functional Requirements

High scalability for growing user base
99.9% system uptime
Data encryption and security compliance
Responsive UI/UX design

Expected Business Impact

The automated platform is projected to reduce manual processing time by 70%, enable real-time data analysis through Power BI integration, and support scalable growth while maintaining 50% lower operational costs through streamlined reward management processes.