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Development of AI-Powered Medical Tourism SaaS Platform with Multi-Stakeholder Integration

lionwood.software

Medical

Travel & Tourism

Hospitality

Information technology

Challenges in Launching a Comprehensive Medical Tourism Platform

Need to rapidly deploy a multi-stakeholder SaaS platform at MVP stage while addressing complex integration requirements for healthcare providers, patients, and logistics partners. Challenges include managing multiple user roles, ensuring seamless communication via WhatsApp, integrating flight/hotel APIs, and maintaining compliance in document processing.

About the Client

UAE-based provider of an AI-powered SaaS platform connecting patients with healthcare providers, offering integrated medical travel packages including logistics and accommodation

Key Objectives for Platform Development

Accelerate MVP development for immediate market launch
Implement WhatsApp integration for secure patient-HCP communication
Establish API compatibility with travel logistics providers
Develop role-specific dashboards for healthcare providers and administrators
Create compliant document management workflows
Optimize user experience across all stakeholder interfaces

Core System Functionalities

Multi-tier user role management (patients, HCPs, caretakers, administrators)
WhatsApp-based communication integration
Flight booking API connectivity via third-party providers
Hotel accommodation integration with discount partnerships
Medical package customization engine with AI recommendations
Secure document upload and verification system
Real-time dashboard analytics for HCPs and administrators

Technology Stack Requirements

Node.js

Vue.js

AWS

Redis

Nuxt

Critical System Integrations

WhatsApp Business API
Flight booking APIs (e.g., Amadeus/Sabre)
Hotel booking APIs (e.g., Booking.com/Expedia)
Payment gateway integration
Document verification services

Performance and Compliance Requirements

High-availability architecture with 99.9% uptime
HIPAA/GDPR-compliant data handling
Scalable infrastructure for global expansion
Sub-2s page load times for critical workflows
Role-based access control with audit trails

Expected Business Impact of the Medical Tourism Platform

Enables streamlined medical travel coordination through integrated logistics management, increases healthcare provider revenue through global patient access, reduces administrative overhead via automated document processing, and enhances patient satisfaction through personalized care packages. The platform establishes a scalable foundation for expanding into new international markets while maintaining compliance with healthcare regulations.