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Inefficient order management systems, unreliable delivery logistics during peak hours, lack of personalized user experiences, and security vulnerabilities in payment processing hindered the client's ability to compete in the growing food delivery market.
A well-established restaurant chain expanding into on-demand food delivery services to target Tier 2 cities
Anticipated 40% revenue growth through personalized recommendations and dynamic pricing, 30% reduction in delivery times via AI route optimization, 25% improvement in customer satisfaction scores, and 90% reduction in support queries through AI chatbot implementation. The platform aims to capture 20% new restaurant partnerships and achieve 50% YoY user growth in Tier 2 markets.