Development of a User-Centered Counseling Software Prototype with Emphasis on UI/UX Testing and Compliance

The organization requires a user-centric digital counseling solution that ensures optimal usability, accessibility, and compliance with data security standards. Existing processes face challenges in validating user flows before full-scale development, leading to increased risks, potential user dissatisfaction, and regulatory concerns.

A mid-sized healthcare organization implementing a digital counseling platform to improve user engagement and compliance while reducing development risks.

• Create a comprehensive UI/UX design including user personas, customer journey maps, wireframes, and prototypes to optimize user engagement.
• Develop a clickable, high-fidelity software prototype to validate user flows and identify potential UI flaws prior to full development.
• Ensure the system design adheres to accessibility standards such as WCAG 2.1 and Section 508, and complies with data security regulations like GDPR and ISO 27001.
• Implement design components and modular architecture to maintain consistency and facilitate future scalability.
• Reduce development risk and costs by identifying usability and functional issues early in the process.
• Enable thorough usability testing involving key user roles including clients, service providers, and administrators.

• User research and persona development for diverse user roles (clients, providers, admins).
• Customer Journey Mapping to understand user goals, predict emotional responses, and optimize UI flows.
• Design and validation of user flows to cover success, alternative, exception, and edge case scenarios.
• Generation of high-fidelity wireframes and clickable prototypes for iterative testing.
• Implementation of a modular design system utilizing native UI components for consistency across devices.
• Accessibility compliance testing aligned with WCAG 2.1 and Section 508 standards.
• Inclusion of security and data handling considerations adhering to GDPR, ISO 27001, and other relevant regulations.

• Secure authentication and user management systems.
• Compliance validation tools for accessibility standards.
• Data security modules aligned with GDPR and ISO 27001.

• System must support responsive design across various devices and resolutions.
• Prototypes and design documents should enable quick iteration with minimal latency.
• Security measures to meet GDPR, ISO 27001, and PCI DSS standards for data protection.
• System should be scalable to handle increasing user loads with high uptime and performance.

By implementing a thoroughly tested UI/UX prototype, the organization aims to reduce development risks, shorten the time to market, and enhance user satisfaction. Expected outcomes include improved usability scores, compliance with relevant regulations, and a reduction in post-launch revisions, ultimately leading to higher engagement and trust in the counseling platform.