Development of a Tailored Embedded Network Monitoring System for Fiber Internet Providers

The client faces frequent customer complaints regarding bandwidth issues and streaming quality, stemming from insufficient visibility into network performance. There is a need for a comprehensive, reliable monitoring system capable of diagnosing and resolving network stability issues, especially within third-party or shared access network environments.

A mid-to-large-sized fiber internet service provider specializing in delivering high-speed broadband access and streaming services, seeking to improve network stability and customer experience through advanced monitoring solutions.

• Design and implement a modular, embedded network monitoring solution capable of continuous data collection on network performance, stability, and diagnostics.
• Enable proactive detection and diagnosis of bandwidth and streaming quality issues to reduce customer complaints.
• Develop custom hardware probes, including embedded systems, to monitor critical network elements and maintain high reliability and security.
• Facilitate commissioning tests and quality assurance for network providers operating in shared or third-party environments.
• Improve overall network stability, bandwidth availability, and streaming quality through enhanced data gathering and analysis.

• Embedded hardware probes with tailored software capable of executing network commissioning, quality assurance, and diagnostic tests.
• Real-time data collection on network performance metrics, stability indicators, and diagnostics results.
• Secure and reliable communication channels for data transmission, supporting protocols such as VPN and OAuth 2.0 authentication.
• An internal analytics dashboard for visualization and analysis of network data, leveraging tools like Grafana or similar visualization platforms.
• Automated alerting and notification to promptly address network issues using tools like Prometheus and Alertmanager.
• Scalable architecture to support multiple probes and extensive data aggregation across multiple network points.

• Secure data transmission platforms supporting VPN and OAuth 2.0
• Performance monitoring tools and dashboards (e.g., Grafana)
• Alerting systems for automatic issue detection and escalation
• Third-party network management and diagnostics systems if applicable

• High reliability with availability of 99.9% uptime for monitoring probes
• Scalability to support deployment of multiple probes across various locations
• Security protocols to safeguard data integrity and privacy
• Performance efficiency to enable real-time monitoring with minimal latency
• Ease of deployment and maintenance through automation and standardized hardware configurations

By deploying this customized embedded monitoring system, the client is expected to significantly reduce customer complaints related to bandwidth and streaming quality, improve network stability, and enhance overall customer satisfaction. The system's ability to provide real-time diagnostics and proactive issue resolution aims to increase network uptime and bandwidth efficiency, leading to better service quality and potential market competitiveness.