Development of a Secure Remote Consultation Platform for Professional Service Providers

The client faces difficulties in enabling secure, efficient remote audio and video sessions between service providers and clients, along with complex management of scheduling, billing, and session histories. The existing setup limits scalability and remote access flexibility, impacting client satisfaction and operational efficiency.

A mid-sized professional services firm specializing in client consultations across various sectors, seeking to enhance remote engagement and financial management capabilities.

• Develop an integrated web-based platform supporting real-time audio/video communication between service providers and clients.
• Implement role-based dashboards for providers, clients, and administrators to streamline scheduling, session management, and financial tracking.
• Integrate third-party payment gateways to facilitate pay-per-minute or pay-per-session billing models.
• Ensure secure, scalable architecture supporting a high volume of simultaneous sessions and user access.
• Improve remote accessibility and operational efficiency, aiming to increase session volume and client retention.

• Real-time WebRTC-based audio and video communication supporting pay-per-minute and pay-per-session billing.
• User role differentiation with tailored dashboards for clients, service providers, and administrators.
• Scheduling calendar with session booking, reminders, and rescheduling capabilities.
• Financial management dashboard integrating with external payment systems like Stripe for session billing and transaction history.
• Session management including history logs, ongoing session status, and session duration analytics.
• Secure login and data privacy measures aligned with industry best practices.
• Admin tools for profile management, platform configuration, and usage monitoring.

• Payment gateway (Stripe or equivalent)
• Calendar and scheduling API
• Identity verification/authentication services
• Data analytics/dashboard tools

• System scalability to support simultaneous sessions for at least 1,000 users.
• High availability with 99.9% uptime SLA.
• End-to-end encryption for all communications.
• Response time latency under 300 milliseconds for audio/video streams.
• Compliance with data privacy regulations relevant to client information and payment data.

The implementation of this platform is expected to significantly enhance remote engagement capacity, increasing session volumes by at least 30%, improving client satisfaction scores, and reducing operational overhead. Secure transaction processing and efficient management are projected to enhance revenue streams and foster stronger client relationships.