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Development of a Scalable WhatsApp-Based Corporate Training Platform with Integrated Admin and Tutor Management Systems
  1. case
  2. Development of a Scalable WhatsApp-Based Corporate Training Platform with Integrated Admin and Tutor Management Systems

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Development of a Scalable WhatsApp-Based Corporate Training Platform with Integrated Admin and Tutor Management Systems

cheesecakelabs.com
Education
Business services
Information technology

Challenges in Scaling Corporate Workforce Training via WhatsApp

LYS Academy faced operational inefficiencies in managing large-scale corporate training programs due to manual tutor workflows, lack of scalable WhatsApp integration, and the need for customizable course flows to accommodate diverse enterprise clients.

About the Client

An EdTech startup specializing in delivering corporate workforce training via WhatsApp, seeking to scale operations through a flexible, technology-driven platform.

Objectives for WhatsApp-Based Training Platform Development

  • Reduce tutor operational workload through automated WhatsApp communication tools
  • Build a scalable platform integrated with WhatsApp Business API for enterprise clients
  • Enable flexible course creation and management for diverse client requirements
  • Achieve high user engagement and content completion rates (70%+) through optimized messaging workflows

Core System Functionalities and Key Features

  • Customizable course flow builder in admin panel (Django backend)
  • Tutor web interface for WhatsApp message management (React frontend)
  • Automated student consent bot using Twilio WhatsApp API
  • 24h free messaging window compliance mechanism
  • Enterprise client-specific analytics dashboard

Technology Stack Requirements

Python
Django
React
Twilio WhatsApp API

Critical System Integrations

  • Twilio WhatsApp Business API
  • Enterprise user authentication systems

Non-Functional Requirements

  • Support for 2M+ monthly messages and 80K+ concurrent users
  • 99.9% message delivery reliability
  • GDPR-compliant data security measures
  • WhatsApp policy compliance automation

Expected Business Impact of Platform Implementation

Enable enterprise clients to train 100K+ remote workers annually with 70%+ content completion rates, reduce tutor administrative tasks by 60%, and maintain 99.9% system uptime during peak usage periods through scalable cloud architecture.

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