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Development of a Scalable HIPAA-Compliant Dental Portal with Mobile-First Workflow Integration

launchpadlab.com

Medical

Business services

Information technology

Challenges in Scaling Legacy Systems and Customer Retention

Existing portal processes over 700 monthly treatment plans but lacks scalability, relies on manual Google Form submissions, causes customer loss due to inefficient workflows, and fails to support 20+ additional products digitally. Technical limitations hinder growth and user experience.

About the Client

Full-service dental lab providing digital workflows for dentists, specializing in crowns, bridges, implant restorations, and sleep appliances

Key Goals for Portal Modernization

Create scalable HIPAA-compliant portal for 600+ monthly treatment plans
Replace manual workflows with automated digital processes
Enable online ordering for 20+ previously unsupported products
Improve user experience for dentists, technicians, and admins
Reduce case processing time to minutes with mobile accessibility

Core System Capabilities and Features

Multi-role authentication (admins, technicians, doctors)
Mobile-responsive interface for on-the-go access
Case creation with preset categories and image attachments
In-app communication/comments for case tracking
Doctor/patient profile management with email invites
Customizable email notifications via SendGrid integration

Technology Stack Requirements

Heroku (PaaS)

SendGrid

DropZone

System Integration Needs

Salesforce CRM
Mobile device platforms (iOS/Android)

Operational and Security Standards

HIPAA compliance for patient data protection
Scalable architecture for 500+ concurrent users
99.9% system uptime SLA
Sub-2-second page load times
Role-based access control (RBAC)

Expected Business Outcomes

Enables processing of 600+ treatment plans monthly with 80% faster case initiation, reduces customer churn through improved UX, unlocks $250K+ in new product revenue potential, and achieves 95% user satisfaction through mobile-first design and streamlined workflows.