Development of a Scalable, Custom Group Benefits Management System for Financial Services Firms

A rapidly expanding group benefits management organization struggles with an outdated, rigid internal system that cannot support their growing client base or diverse operational needs. Their current legacy solution limits scalability, hampers agility, and constrains ability to customize services, risking client satisfaction and operational efficiency.

A mid-sized financial services firm specializing in group benefit plans and pension solutions managing over 100,000 clients.

• Create a robust, scalable internal management system capable of supporting current clients and future growth.
• Enhance operational efficiency through automation of billing, reporting, and audit functions.
• Enable integration with external health networks and other relevant systems via comprehensive APIs.
• Implement role-based access controls and customizable user permissions.
• Develop a user-friendly web-based interface accessible on any modern browser or device.
• Ensure the system architecture is open, scalable, and adaptable to evolving business needs.

• Customer account management with customized CRM capabilities
• Automated billing module compatible with various accounting systems
• Generation of detailed, personalized reports
• Internal audit functions ensuring data integrity and compliance
• API connectivity with external health and benefit networks
• Flexible role-based access rights management
• Web application accessible on all modern browsers and devices
• Open, scalable, and standardized system architecture

• Health network API (e.g., health data exchanges)
• Accounting systems API

• High scalability to support increasing client volume and data complexity
• Reliable performance with minimal downtime
• Security measures compliant with data protection standards
• Flexible and modular architecture for easy updates and feature additions
• Responsive and intuitive UI/UX across devices

The new benefits management platform aims to significantly improve operational efficiency, reduce manual processing errors, and enhance client satisfaction. Expected outcomes include supporting client base growth, enabling rapid deployment of new features, providing seamless integrations with external health networks, and ensuring a future-proof system capable of adapting to evolving industry demands.