Development of a Customized Order and Production Management System for Manufacturing Operations

The client faced inefficiencies in manually handling large volumes of daily orders from various clients such as restaurants, hotels, boutiques, and caterers, which led to slow order processing, increased errors, and difficulties in tracking orders from entry through billing and delivery. Existing paper-based processes hindered productivity and reduced responsiveness to customer needs, impacting overall customer satisfaction.

A mid-sized artisanal bakery specializing in breads and pastries, focusing on high-quality, locally-sourced ingredients, with a need to optimize order processing and production workflows.

• Digitize and automate the order-taking process to improve speed and reduce errors.
• Implement an integrated system to manage orders, production planning, delivery tracking, and billing.
• Support various order types, including recurring, special, and one-time orders, with user-friendly interfaces.
• Enable comprehensive production planning based on incoming orders to optimize manufacturing volumes, especially overnight production.
• Facilitate seamless communication and data sharing between departments and external accounting systems.
• Achieve measurable improvements such as a significant increase in order processing capacity, reduced training time for new staff, and error reduction from order entry to delivery.

• Intuitive interface for quick entry of diverse order types (recurrent, occasional, special).
• Order book view for production forecasting and planning.
• Automated generation of daily production reports, including dough quantities for overnight preparation.
• Sales support tools showing client preferences and detecting changes in ordering patterns.
• Production and printing functionalities for invoices, order sheets, and delivery bills.
• Seamless interface with existing accounting systems for billing data transfer.
• Real-time tracking of orders, production status, and delivery stages.

• Accounting system integration for billing transfer
• Potential interface with delivery or logistics management systems

• Web-based platform ensuring high availability and responsive performance
• User-friendly and intuitive UI requiring minimal training, with rapid onboarding (training time reduction by approximately 60%)
• Capability to handle high volume of daily orders with minimal errors (aiming for significant error reduction in order processing)
• Secure data handling and compliance with relevant data security standards

The new system is expected to enhance operational efficiency significantly, including a projected 30% increase in order processing capacity, a 60% reduction in training time for new staff, and a substantial decrease in errors from order entry to delivery. The digitization will support faster, more reliable order handling, enabling the client to better serve their growing customer base and focus on artisanal quality and innovation.