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The client struggled with inefficient manual data entry processes, inability to handle high volumes of customer service requests, lack of prioritization for product return authorizations, and absence of a centralized system for service-related information management.
A company specializing in aftersales support, warranty management, and repair services for model rail products.
The new CRM platform is projected to reduce manual data entry efforts by 70%, improve customer response times by 60%, and increase overall operational efficiency by 150%. The system will enable better service prioritization, enhanced data security, and provide a centralized hub for managing all aftersales activities, leading to significant ROI improvement and customer satisfaction gains.